An award winning customer service project

So proud to report that one of the projects I’ve been working on for the past 18 months won a social housing industry award. Cardiff Community Housing Association (CCHA) came first in the customer excellence category at the Chartered Institute of Housing...

Are you a ‘Multipotentialite’?

‘What are you going to be when you grow up?’ A question that is asked of us from as early as 3…I don’t know about you but I still can’t answer it simply or succinctly. Why? The question demands a singular answer rather than multiple...

Staff engagement in workspace design

Over the past few months I’ve been working with an organisation to redesign their work space. This project wasn’t about just making the office look better it was about creating a functional space that would be great for their members, enhance their own...