Staff Engagement is key if you want real ‘buy-in’ to the business, to retain your most talented people and to provide excellent customer service.
It involves more than just consulting staff about proposed changes it’s about getting people involved in the thinking much earlier in the process. It’s about creating real dialogue, having an inclusive conversation and tapping into the rich resource that lies within your staff group.
As facilitators we are highly skilled in creating environments for both staff and customer engagement. Take a look at some of the projects we’ve worked on below:
Charity seeks to develop income generation activities
An older persons’ charity was at risk of losing its core funding so was forced to look at different ways they might replace this income.
We assisted the organisation by:
- identifying opportunities through a staff away day
- establish time limited staff focus groups to scope out the key ideas
- facilitated sessions to encourage entrepreneurial thinking including re-organising the meeting room with a haiwaiin parasol!
- created short reports for management outlining their proposals including costs
As a result the charity had 3 possible business ideas scoped out for further investigation, all initiated and supported by existing staff. This was a much better alternative than a traditional approach of Managers taking the lead on ideas as the staff felt involved and in control in an uncertain time.
“I very much enjoyed working with Prith- who brought energy and creativity into our internal discussions and our work towards a stronger enterprise and fundraising culture. Pleased with Prith as our choice, and would work with her again in the future.” May 2015
Chris Jones, Chief Executive Care and Repair Cymru
Charity at risk of losing its members wants to refresh its value proposition
A not-for-profit organisation asked us to help them redefine and promote their service ‘offer’ to their subscribing members. This was at a time when the sector was facing major cuts which could have negatively impacted on-going membership.
We helped them focus in on key services, think from their customers’ point of view and develop a professional membership pack reflecting the quality of the service they provided. Pleased to say that everyone renewed and more importantly now saw the real value of what was being provided to them.
Involving Staff in Office Re-design
You can either leave design to designers or you can involve your staff and create a detailed design brief of what would work for you- that’s what we did with a leading Welsh charity.
Over 3-4 sessions we asked staff key questions like : how do you want to work? how else they could ‘be in work’? What sorts of spaces would work for you better? What would stimulate creativity? How do want to meet? Relax?
We then asked them gather images of their favourite places like coffee shops they like to be in and created mood boards. From these we created a design brief which we then put out to tender.
The result? A fantastic new office space that work for them. They have: lots of new meeting spaces so there is no need to book ‘the meeting room’; a desk sharing scheme with brightly coloured lockers for personal items, an ideas den with white board wall and grassed seating and an open are for visitors with sofas and a self-service coffee machine.
Added to this we facilitated a staff mural to hang in the newly refurbished office- based on the theme of ‘team work.’ Read more here
‘It’s been a real pleasure to work with Prith who not only guided us (& walked with us up Pen Y Fan) on our journey, but also challenged and inspired us in our thinking and planning. The new offices are amazing and only three days in, we are already seeing and feeling the benefits of our new environment. We simply love our new work home.’’
Phillipa Knowles, Director Human Resources, Community Housing Cymru
Developing a more customer focused culture
Read about this award winning project here
‘We worked with The Creative Thinking Company on developing a customer culture within the organisation. Prith came up with some fantastic ideas and has worked brilliantly with staff across the whole organisation who were all able to connect with her. This work resulted in us winning the Customer Excellence Award at the Welsh Housing Awards 2016, organised by CIH Cymru.”
Louise Sulley, Director Corporate Services, Cardiff Community Housing Association
Is there something that we could help you with? Why not contact us today.